TAC / USE CASES

Real workflows.
Less exposure.

Keep the context that moves work forward.
Control the data each application receives.

Discuss your workflow

CUSTOMER EXPERIENCE

Resolve the issue. Protect the customer.

Give a support assistant the conversation and account context it needs, with personal fields replaced before model access.

CRM + support tickettac Tokenized contextSupport assistant
01 / YOUR BOUNDARY

The source record

customer
Jordan Lee
email
jordan@example.com
plan
Business
request
Help me change my invoice address.
02 / PERMITTED DESTINATION

What the recipient receives

customer
[PERSON_01]
email
[EMAIL_01]
plan
Business
request
Help me change my invoice address.

Example workflow · fictional records

THE ACCESS RULE

Replace name and email before the model call. Only the authorized support application can restore those fields in the reply.

USEFUL CONTEXT

The conversation, plan and reason for contact.

CONTROLLED DATA

Name, email and the mapping back to the customer.

BUSINESS OUTCOME

A useful draft reply with less personal data exposed to the model.

For your integration

Test token coverage and restoration permissions on your real ticket formats.

Plan the integration

YOUR DATA. YOUR WORKFLOW.

Make it work
for your team.

Book a demoss@tac.build

Talk through your data, applications
and access requirements.